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Home > Terms and Conditions

Terms and Conditions

By accessing this website and/or placing an order you agree to be bound by our terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access louispotts.com

louispotts.com  reserve the right to modify or withdraw our website (or any part of it), either temporarily or permanently, without notice.

louispotts.com take great care to ensure that all products and prices are listed correctly. However, all information can be subject to change without notice.

When louispotts.com receives your order, we will reply confirming its receipt. When items are in stock, you will receive your order within five working days. If any item is out of stock, we will contact you within 1 working day with an approximate delivery date, and if appropriate, advise on an alternative product that is in stock and ready for dispatch. Some items are specially made to order by the manufacturer and this can occasionally result in extended delivery times. You may cancel your order if you would rather not wait.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment and paypal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Maestro & American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, post or securely over the Internet.
It is the customer's responsibility to ensure that the details of their order and delivery address are correct at time of purchase, as louispotts.com cannot be held responsible for incorrect or non-delivery due to customer error.

 

Returns

All orders are fully insured and extremely well packed - wherever possible, recycled packaging is used. In the unlikely event of a breakage, please contact us within 48 hours and retain all damaged items and all packaging, as our delivery service will require proof of claim in the form of a photograph of the damaged item. We will despatch replacements free of charge. Should we require the damaged items to be returned, we will contact you with a returns number together with instructions for despatch/collection, and refund all return postage costs.

If for any reason you are not happy with your order, you may return it to us for a full refund. Items must be unused and be returned in their original packaging within 14 days of delivery.
If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.

Unless the goods are faulty or damaged, however, outward or return shipping costs and customs duties are non-refundable. Please return faulty or damaged goods to us within 30 days.

No items may be returned to Louis Potts & Company without our prior agreement. Please email us to obtain a returns number and instructions for despatch/collection.

Returned parcels remain your responsibility until their safe arrival with us. Louis Potts is not responsible for the loss or damage in transit of returned goods. This does not affect your statutory rights.

Although we work closely with our couriers to ensure the best possible service and convenient delivery times, we regret that delays sometimes occur which are outside our control.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Very occasionally, orders delivered to non-EU destinations may be charged import duties. These are the responsibility of the purchaser. Your local customs office will be able to advise you on this matter.

Delivery

Our delivery charges are as follows, if your country is not listed, please contact us:

Albania £60.00
Andorra £60.00
Armenia £60.00
Australia £80.00
Austria £20.00
Azerbaijan £60.00
Belarus £60.00
Belgium £20.00
Bosnia and Herzegovina £60.00
Bulgaria £35.00
Canada £60.00
Croatia £60.00
Cyprus £60.00
Czech Republic £35.00
Denmark £20.00
Estonia £35.00
Finland £20.00
France £20.00
Georgia £60.00
Germany £20.00
Gibraltar £60.00
Greece £35.00
Hungary £35.00
Iceland £60.00
Ireland £20.00
Italy £20.00
Kazakhstan £60.00
Latvia £35.00
Liechtenstein £60.00
Lithuania £35.00
Luxembourg £20.00
Macedonia £60.00
Malta £60.00
Moldova £60.00
Monaco £20.00
Montenegro £60.00
Netherlands £20.00
New Zealand £80.00
Norway £35.00
Poland £35.00
Portugal £20.00
Romania £60.00
San Marino £60.00
Serbia £60.00
Slovakia £35.00
Slovenia £35.00
Spain £20.00
Sweden £20.00
Switzerland £60.00
Turkey £60.00
Ukraine £60.00
United Kingdom £2.99
United States £60.00

Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Louis Potts & Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Any promotional discounts on louispotts.com are only valid online at louispotts.com

All material and content on our website remains the intellectual property of louispotts.com. It may not be copied, reproduced or distributed in any way.

Contact

For any queries regarding our terms and conditions, please contact us.

Our company details are:
Louis Potts Limited
43 Cliffe High Street
Lewes
BN7 2AN

Registered in England. Company registration number: 4921456

VAT number: 191 0894 50