By accessing this website and/or placing an order you agree to be bound by our terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access louispotts.com
louispotts.com reserve the right to modify or withdraw our website (or any part of it), either temporarily or permanently, without notice.
louispotts.com take great care to ensure that all products and prices are listed correctly. However, all information can be subject to change without notice.
When louispotts.com receives your order, we will reply confirming its receipt. When items are in stock, you will receive your order within 7 working days. If any item is out of stock, we will contact you within 1 working day with an approximate delivery date, and if appropriate, advise on an alternative product that is in stock and ready for dispatch. Some items are specially made to order by the manufacturer and this can occasionally result in extended delivery times, which we will advise you of at point of ordering. You may cancel your order if you would rather not wait.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit cards including American Express, and PayPal. If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to your own currency.
It is the customer's responsibility to ensure that the details of their order and delivery address are correct at time of purchase, as louispotts.com cannot be held responsible for incorrect or non-delivery due to customer error.
All orders are fully insured and extremely well packed - wherever possible, recycled packaging is used. In the unlikely event of a breakage, please contact us within 48 hours and retain all damaged items and all packaging, as our delivery service will require proof of claim in the form of a photograph of the damaged item. We will despatch replacements free of charge. Should we require the damaged items to be returned, we will contact you with a returns number together with instructions for despatch/collection, and refund all return postage costs.
If for any reason you are not happy with your order, you may return it to us for a full refund. Items must be unused and be returned in their original packaging within 14 days of delivery.
If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.
Unless the goods are faulty or damaged, however, outward or return shipping costs and customs duties are non-refundable. Please return faulty or damaged goods to us within 30 days.
No items may be returned to Louis Potts & Company without our prior agreement. Please email us to obtain a returns number and instructions for despatch/collection.
Returned parcels remain your responsibility until their safe arrival with us. Louis Potts is not responsible for the loss or damage in transit of returned goods. This does not affect your statutory rights.
Although we work closely with our couriers to ensure the best possible service and convenient delivery times, we regret that delays sometimes occur which are outside our control.
Overseas shipments may be subject to import duties/taxes which are the responsibility of the purchaser. This now includes shipments to the EU. Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in your Delivery country. We will use commercially reasonable efforts to provide you with information which we hold which relates to the product or order which you may need in order to arrange customs clearance.
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When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Louis Potts & Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Any promotional discounts on louispotts.com are only valid online at louispotts.com
All material and content on our website remains the intellectual property of louispotts.com. It may not be copied, reproduced or distributed in any way.
For any queries regarding our terms and conditions, please contact us.
Our company details are:
Louis Potts Limited
43 Cliffe High Street
Registered in England. Company registration number: 4921456
VAT number: 191 0894 50